Out of darkness cometh light… at VINCI

Darkness befell the training room this week when the lights went out (literally!) during one of our ‘5 Star Customer Service’ courses for VINCI Facilities staff at Queen Elizabeth Hospital in Woolwich, London (see pic below). Intrepid ORL associates Andy and Anita Lowe….and of course our lovely 5 Star delegates!….ploughed on regardless and thankfully power was fully restored before too long. This week’s courses were our second visit to the hospital in as many months and more events are being planned for VINCI managers and staff in the very near future. The aim of the programme is to help customer-facing employees feel confident in delivering truly ‘5 Star’ standards of service in all aspects of their role.

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